As a Customer Service Associate at Peninsula, you’ll be a key point of contact for customers seeking information or support. You’ll respond to questions, resolve concerns, and help make every interaction clear, professional, and positive. This role is well suited to someone who listens carefully, thinks through problems, and enjoys helping people.

Responsibilities

• Respond promptly and professionally to customer inquiries by phone, email, and chat.
• Listen to customer concerns, clarify their needs, and work toward effective resolutions.
• Provide accurate, up-to-date information about Peninsula’s products and services.
• Handle complaints with patience and professionalism, following issues through to resolution.
• Maintain complete and accurate customer records, case notes, and related documentation in the CRM.
• Escalate complex or sensitive issues to the appropriate team, providing clear context and follow-up.
• Coordinate with other departments to help resolve customer requests.
• Follow service guidelines and share recurring customer feedback or issues with the team.
• Support customer satisfaction and long-term loyalty through dependable service.

Qualifications

• Excellent written and verbal communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• A patient, customer-focused approach and careful attention to detail.
• Ability to stay organized and work effectively in a fast-paced environment.
• Proficiency with CRM software and common office tools.
• Previous customer service experience preferred.